Before explaining the comment accessing SFR messaging and solving common connection problems, we would like to remind you that access to SFR messaging is extracted from the official SFR website or their mobile application. Then we show you how to log into their website with a web browser, as this is a method we can follow with a mobile phone or computer. However, we strongly suggest that those who use SFR mail with continuity within their phone to download the SFR messaging application, which simplifies, accelerates and secures using SFR Mail.
Existing customers will find English-speaking Customer Care with www.emailsetting.org somewhat limited. There seems to be an English (and Arab) Customer Support Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but based on online forum discussions clients are often redirected towards the regular French Customer Service. SFR thus offers only limited English-speaking help online, besides a couple of discussions in its online forum. You may manage to find somebody who speaks English inside an SFR boutique, though this is not guaranteed.
All of SFR’s automated Customer Service is accessible round the clock a day, a week a week. You can also contact the Live Customer Support that is available Monday through Saturday from 8 am to 8 pm by way of a chat, which you will be able to gain access to using your SFR account.
Should you would rather speak with someone on the phone, you will have to dial 1023. Note the best times to call are in the morning between 8 am and 12 pm, or even in the afternoon from 2 pm to 6 pm.
To sign up to get a cell phone or Internet (with or without television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from the fixed telephone line) or ask for a free callback to achieve English speaking customer care. You can find out more about SFR offers and ways to sign up for a plan in our guide to SFR in France.
Locate an SFR Boutique Near You
SFR operates numerous boutiques across France, so you should be able to find a physical location in your area. You can discover the address for your SFR shop in your town in this online directory (in French).
If you are comfortable reading French, you may find SFR’s online Customer Service a more efficient option compared to the telephone, since it enables you to avoid lengthy time invested in hold.
Existing customers can request assistance within their online personal space (Espace Client SFR). You will get received your online credentials inside the documents accompanying your subscription, though SFR can resend a username/password in case you have forgotten them. Within your Espace Client you will find the subsequent services:
We recommend calling SFR or submitting a client service request online for timely responses to your questions and concerns. However, mobile phone cancellations and then for official complaints should be sent by post.
To cancel your mobile plan with SFR, you will have to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your full name (prénom, nom de famille), your money number (identifiant abonné), as well as your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to request an avis de réception at the post) for the following address:
You will additionally must send a lettre recommandée avec avis de réception to SFR in order to cancel a web plan with them. You need to provide at least one month’s notice to cancel an online plan, and must pay a penalty if cancelling before one year on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your bank account number (identifiant abonné), as well as your account ID (numéro de Ligne de l’abonné), combined with the date for cancellation. The cancellation letter can be sent to:
Your first course of action if you have a complaint with https://www.emailconnexion.org/messagerie-sfr-mail is to contact their customer support, either online or on the phone (1023). If you are not able to resolve the problem and would like to create a formal, chcsyy complaint, send a letter for the relevant customer support postal address:
If you are unable to resolve your complaint through SFR’s regular customer care, you can send a letter to SFR’s mediation service, known as the Service National Consommateur. The letter must be sent by recommended post (lettre recommandée avec avis de réception) in order to get treated.